Scaling Knowledge Management For Technical Teams With Knowledge Repo
February 20th, 2022
39 mins 34 secs
About this Episode
One of the most persistent challenges faced by organizations of all sizes is the recording and distribution of institutional knowledge. In technical teams this is exacerbated by the need to incorporate technical review feedback and manage access to data before publishing. When faced with this problem as an early data scientist at AirBnB, Chetan Sharma helped create the Knowledge Repo project as a solution. In this episode he shares the story behind its creation and growth, how and why it was released as open source, and the features that make it a compelling option for your own team’s knowledge management journey.
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- Your host as usual is Tobias Macey and today I’m interviewing Chetan Sharma about Knowledge Repo, an open source framework for managing documentation for technical users
How did you get introduced to Python?
- EE + CS/AI + Stats degrees
- Airbnb working on ML models
- Knowledge Repo itself
Can you describe what Knowledge Repo is and the story behind it?
- We started seeing interviewees use ipython notebooks, thought they were great
- Wanted to push more people to use notebooks, but they weren’t very shareable, vettable
- Existing notebook hosting services weren’t very good, and weren’t built for people who aren’t data stakeholders. It was especially poor with images, annoying cell blocks
- Made a simple post processor to remove cell blocks, push the images to s3, and host on flask
- Once we were pushing notebooks into a Github repo for hosting on a flask app, so many things became possible
- Review cycles
- Shareability / collaboration features
- Indexing / searching
- Concurrently, great work was happening on developing internal R packages / python libraries to provide consistent, branded aesthetics
What are some of the approaches that teams typically take for recording and sharing institutional knowledge?
- Copy and paste to google docs, slides
- Facebook was using facebook photo albums
- untrustworthy, not discoverable, divorced from the code
What are the unique requirements that are introduced when attempting to record and distribute learnings related to data such as A/B experiments, analytical methods, data sets, etc.?
- Reproducibility is a big one
- Making sure the learnings are trustworthy (good data? no bugs?)
- Distributing widely, across the org and across time
- Experimentation is at the end of a research-design-build-measure cycle, strategic analysis is often before
- Capturing all of the context
Can you describe how the Knowledge Repo project is architected?
- Repositories: a store of posts, most commonly a github repo
- Markdown as original lingua franca, eventually a KR specific “KR post” concept (which is still basically markdown)
- Post processors
- Convert whatever upstream file to markdown / KR post (Jupyter notebook, R Markdown, markdown were the original ones)
- Handle images and other large assets, usually pushing them to cloud storage
- Evolved to handle PDFs, googledocs, keynotes
What were the motivating factors for making it available as an open source project?
- It was such a common problem. Even incredibly sophisticated data teams at Uber, Facebook, etc. were begging us to share the system.
What is the workflow for creating, sharing, and discovering information in an installation of Knowledge Repo?
- Create a github repo for hosting strategic analysis
- Use the KR script to create a stub/template for whatever format you’re working in
- Do your work in Jupyter, etc.
- Instead of using github scripts (git add) use knowledge scripts (knowledge add), which is basically the github scripts with postprocessors
- Do typical Github workflows
- See the result in the hosted knowledge repo app
What are some of the options available for extending or customizing an installation of Knowledge Repo?
- More postprocessors! google docs, presentations, UX research, anything can be done in KR with a simple postprocessor to turn it to markdown/images/PDF
- Tying the system to your internal data tools. For example, an experimentation system like Eppo or whatever you use for marketing campaigns
If you were to start over today, what are some of the ways that you might approach the solution to knowledge management differently?
- Think of it more holistically:
What are the most interesting, innovative, or unexpected ways that you have seen Knowledge Repo used?
- UX research
- Writing up guide for acquihiring
- Demonstrating of capabilities, data framework
What are the most interesting, unexpected, or challenging lessons that you have learned while working on Knowledge Repo?
- Strategic analysis needs to be elevated, this leads to paradigm changes
- Organization problems are helped by tools like KR: eg. promotions
- Meeting people’s tools/workflows where they are is powerful
When is Knowledge Repo the wrong choice?
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The intro and outro music is from Requiem for a Fish The Freak Fandango Orchestra / CC BY-SA